Wednesday, December 03, 2014

Force10: How to prepare logs and configs for DELL tech support

The command show tech-support will show you all configurations and logs required for troubleshooting on the console. It is usually not  what you want because you have to transfer support file somewhere. Therefore you can simply save it to internal flash device as an file and transfer it via ftp, tftp or scp to some computer.
F10-S4810-A#show tech-support | save flash://tech-supp.2014-12-03
Start saving show command report .......
The file tech-supp.2014-12-03 is created in the flash device and you can list it.
F10-S4810-A#dir
Directory of flash:
  1  drwx       4096   Jan 01 1980 00:00:00 +00:00 .
  2  drwx       3072   Dec 04 2014 03:49:32 +00:00 ..
  3  drwx       4096   Mar 01 2004 21:28:04 +00:00 TRACE_LOG_DIR
  4  drwx       4096   Mar 01 2004 21:28:04 +00:00 CORE_DUMP_DIR
  5  d---       4096   Mar 01 2004 21:28:04 +00:00 ADMIN_DIR
  6  drwx       4096   Mar 01 2004 21:28:06 +00:00 RUNTIME_PATCH_DIR
  7  drwx       4096   Nov 04 2014 01:09:36 +00:00 CONFIG_TEMPLATE
  8  -rwx       6731   Dec 04 2014 01:46:00 +00:00 startup-config
  9  -rwx       6285   Nov 07 2013 04:41:32 +00:00 startup-config.bak
 10  -rwx   25614609   Feb 21 2013 17:24:22 +00:00 FTOS-SE-8.3.12.1.bin
 11  -rwx     524528   Feb 21 2013 17:40:42 +00:00 U-boot.1.2.0.2.bin
 12  -rwx       7202   Nov 07 2013 05:35:14 +00:00 david.pasek-config
 13  drwx       4096   May 07 2014 04:06:42 +00:00 CONFD_LOG_DIR
 14  -rwx       4094   Jul 18 2014 02:25:28 +00:00 inetd.conf
 15  -rwx          0   Jul 19 2014 00:14:56 +00:00 pdtrc.lo0
 16  -rwx       6125   Jul 15 2014 02:05:52 +00:00 backup-config.dp
 17  -rwx         80   Jul 18 2014 21:45:22 +00:00 memtrc.lo0
 18  -rwx     199770   Dec 04 2014 01:46:08 +00:00 confd_cdb.tar.gz
 19  -rwx          0   Jul 18 2014 21:44:52 +00:00 pdtrc3.lo0
 20  drwx       4096   Jul 19 2014 00:14:56 +00:00 bgp-trc
 21  -rwx       6058   Oct 25 2014 05:13:10 +00:00 config-vrf-no-vrrp
 22  -rwx       6110   Oct 25 2014 05:05:08 +00:00 config-vrf-vrrp
 23  -rwx     135698   Dec 04 2014 03:50:16 +00:00 tech-supp.2014-12-03

Now it is very easy to transfer this single file somewhere via ssh(scp), ftp or tftp. You can use command similar to 
copy tech-supp.2014-12-03 scp://
I don't anybody wish troubles but hope this helps with troubleshooting when needed ...
 



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