Wednesday, July 03, 2019

VMware Skyline

VMware Skyline is a relatively new Phone Call or Home Call functionality developed by VMware Global Services. It is a proactive support technology available to customers with an active Production Support or Premier Services contract. Skyline automatically and securely collects, aggregates and analyzes customer specific product usage data to proactively identify potential issues and improve time-to-resolution.

You are probably interested in Skyline Collector System Requirements which are documented here.

Skyline is packaged as a VMware Virtual Appliance (OVA) which is easy to install and operate. From a networking standpoint, there are only two external network connections you have to allow from your environment:
  • HTTPS (443) to vcsa.vmware.com
  • HTTPS (443) to vapp-updates.vmware.com
Do you have more questions about Skyline? Your questions can be addressed in Skyline FAQ.

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